1. Home
  2. RETURNS AND EXCHANGES

RETURNS AND EXCHANGES

  • We do not accept returns or exchanges unless the item you purchased is defective.
  • If you receive a defective item, please contact us at info@thesteelmagnolia.com within 14 days of delivery with details of the product and the defect. 
  • You must include photos or videos of the defect, along with a photo of your packing slip.
  • We will issue store credit or replacement of item. 
  • As agreed when purchases are made, by checking the box in your cart, CHANGES AND REFUNDS CANNOT BE MADE ONCE AN ORDER IS PLACED. This includes but not limited to:  canceling orders, combining orders, adding items, changing items or changes in shipping method. 

Effective 2/25/2019