• We do not accept returns or exchanges unless the item you purchased is defective.
  • If you receive a defective item, please contact us at within 14 days of delivery with details of the product and the defect. 
  • You must include photos or videos of the defect, along with a photo of your packing slip.
  • We will issue store credit or replacement of item. 
  • As agreed when purchases are made, by checking the box in your cart, CHANGES AND REFUNDS CANNOT BE MADE ONCE AN ORDER IS PLACED. This includes but not limited to:  canceling orders, combining orders, adding items, changing items or changes in shipping method. 
  • If your package is lost, stolen, missing, damaged or anything involving the shipping of your order, please contact Route to file a claim. If you did not purchase Route at checkout, The Steel Magnolia is not responsible for any order once it leaves our possession. 

Effective 2/25/2019

Updated 1/6/2021